By Pamela A. Bridgeman, LCSW
Conflict is an inevitable part of any relationship.
It ranges from slight disagreements to destructive hostilities. It may involve
a simple matter of differing viewpoints regarding an issue or intentional
malevolence in a matter. If the relationship is to survive, whether
interpersonal or corporate, it is crucial that conflict is resolved as
expeditiously as possible.
Abbreviated steps involved in conflict resolution
include:
1.
Be Clear About the Perceived Source
of the Conflict. This may be a
personality clash, a procedural problem or an opposition of values and culture.
2.
Before Involving Others, Do Some Introspection. Double check your perceptions and personal motives.
You may find there is no real conflict, only a matter of bruised ego.
3.
Directly Confront the Issue at the Point
of Origin. If it involves an
individual, hold a confidential conversation. Sometimes, you have to agree to
disagree. If it is a matter of procedure, look for an answer in contracts,
agency agreements and/or policy manuals. Where values or cultural mores
(individual or corporate) are involved, look for points of concession rather
than compromise.
4.
Involve a mediator. Sometimes when offenses have occurred between
individuals, it is difficult for those involved to view the conflict
objectively. In these instances, an impartial listener who is able to give
clear feedback is needed. Contract or agency agreement disputes may require an
executive's or lawyer's involvement. Conflicts involving matters of values or
cultural mores are more intricate since these things largely define the essence
of an individual or corporation. When value-based concessions cannot be made,
often the relationship must be severed. Accepting the differences, akin to the
previously mentioned concept of agreeing to disagree, allows the ending of the
relationship to be an amiable one.
5.
Renegotiate the Relationship. This
involves integrating concessions and insights gained during the resolution
process into future interactions.
When points of contention are resolved, relationships
become stronger, more rewarding, and more productive.
© 12/26/2013
